Shipping & Refunds Policy

Shipping

Processing Time

Orders placed before 4 PM WET are shipped the same day. Orders placed after this time are shipped within 1 working day.

Once your order has been dispatched, you’ll receive a confirmation email with your tracking information.

Shipping Times

Delivery times vary depending on your location:

• Within the Netherlands and EU: 2 to 5 business days

• International: 3 to 7 business days

These are estimated delivery times. Delays can occasionally occur due to customs inspections, seasonal demand, weather conditions, or local postal backlogs.

Shipping Costs & Customs

inkBlox is based in Amsterdam, the Netherlands.

Shipping costs are calculated at checkout based on your destination and the weight of your order.

For orders shipped outside the European Union, your country may charge customs duties, import taxes, tariffs, brokerage fees, or other local charges when your kit arrives. These fees are set by your local authorities, are not included in your purchase, and are the responsibility of the customer.

If you are unsure about potential import costs, we recommend checking your country’s customs guidelines before ordering.

Tracking

Once your order is shipped, you will receive a tracking number by email, where tracking is available for your region.

Returns & Refunds

Returns

You may return your product within 30 days of delivery if it is unused, in its original packaging, and in resellable condition.

To start a return, please contact us at hi@inkblox.com with your order number.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days.

Original shipping costs are non-refundable. We also cannot reimburse any customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by your local authorities.

Exchanges

We only replace items if they are defective or damaged upon arrival.

If you need an exchange, please email hi@inkblox.com within 7 days of receiving your order and include photos of the damaged item.

Non-Returnable Items

For hygiene and safety reasons, partially used kits, paints, rollers, or other opened consumables cannot be returned.

Shipping Costs on Returns

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a defective or incorrect item.

Order Issues

If your order arrives damaged, is incomplete, or does not arrive, please contact us at hi@inkblox.com within 7 days of the expected delivery date.

We’ll work with you to resolve the issue as quickly as possible.

Questions

If you have any questions about shipping, returns, or refunds, please email us at hi@inkblox.com.